Help Desk Survey Sample Questions
The help desk feedback survey is customizable making it the ideal tool for gathering the precise feedback needed for the continuous improvement of your companys help desk.
Help desk survey sample questions. Question title 2. Yes no question title 3. Create your own online survey now with surveymonkeys expert certified free templates. You can efficiently collect the information you need to improve communication and service and deliver outstanding performance and customer satisfaction.
This short self assessment will give you quick insight into the maturity level of your service desksimply rate yourself on the questions in each section on a scale from 1 low to 5 high. We have prepared. Question title 3. When we launched customer thermometer six years ago our focus started with the marketing agency world.
Please answer the following questions about your experiences with the help desk support including telephone support and desk side support that you have received in the past year. How do you rate the. If you need assistance with this survey please contact them by email insert email address or call. Help desk service support survey and sample questionnaire template is designed by a team of experts in questionpro.
Use technology to help. Ask simple clear questions. As customer experience cx has become more important to businesses bottom lines there has been a commensurate uptick in a desire to measure it. This survey template consists of 10 questions related to customer support and services that were offered to customers and in return the customers are asked to rate their experience with the help desk.
Please enter the technicians names. Your total score and the maturity index rating scale are found at the bottom of the questionnaire. Exit this survey help desk customer satisfaction 1. Default section question title 1.
25 question service desk assessment. Please enter your name. This survey is being conducted by an outside research firm. Question title 1.
Exit this survey it helpdesk service questionnaire 1. Design your survey a maximum of six clear questions with responses that will not create bias or require any keying. Create your own online survey now with surveymonkeys expert certified free templates. Was your problem resolved to your satisfaction.
Yes no question title 2. 100 most frequently asked help desk questions and answers posted on june 24 2013 by luke maciak teinco14606 i have been working in it for way to many years to be still considered a sane and well adjusted individual. Six years later and our single biggest niche is the help desk customer satisfaction surveyhelp desk customers from right across the world have found customer thermometer and have been swapping their existing old fashioned long form surveys to single click surveys. In this questionnaire questions are based on feedback and responsiveness of.
If questions are biased meaningful information is unlikely and customers will not answer them.
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