Top Help Desk Issues
If youve heard a problem once youve heard it a thousand times before.
Top help desk issues. But after youve been at the gig for a while youll start to realize that some issues re occur time and time again. My internet is really slow if youre connecting wirelessly then the location may be the problem. Since helpdesk technicians are also people i bet each and every one of them has their own set of top 10 common problem tickets that they would like to share. Spiceworks gives you a lot of flexibility for tracking issues like adding custom fields and leaving notes on tickets as well as compatibility with numerous add ons multi site support and self service portals that make it easy for end users to submit requests.
Computer users are damn predictable. Help desk software such as spiceworks is the perfect complement to resolving any issue a user throws your way. The signal is not necessarily strong in all corners of the. The most common it help desk issues as a help desk professional you understand that customers may come to you for a wide range of different reasons.
The reality is that the same issues come up again and again. The help desk deals with the same issues over and over again. Working on an it help desk can feel like an endless case of deja vu. An comprehensive list of the top open source free help desk software systems with features comparison and popular faqs.
100 most frequently asked help desk questions and answers posted on june 24 2013 by luke maciak teinco14606 i have been working in it for way to many years to be still considered a sane and well adjusted individual. Select the best help desk tool from this exclusive list and quickly resolve your customer issues. For example password resets are among the top 10 service desk requests for many help desk techs. Learn how to resolve them as quickly as possible so you can focus on the big issues of the day.
In addition its easier to provide your employees with a positive service environment if you can identify the issues that are occurring over and over again.
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